Refund Policy

Draft — pending legal review before launch.

Overview

PixToolery sells one-time credit packs — there are no subscriptions, so there is nothing to cancel and you will never be charged again automatically. This policy explains when credits are returned to your balance and when a payment can be refunded. It forms part of our Terms of Service.

Failed or timed-out AI jobs

If an AI job fails or times out, the credits used for that job are refunded to your credit balance automatically. You do not need to contact us: the refund happens once, automatically, and is visible in your credit history.

Automatic credit refunds cover technical failures. They do not cover results that completed but that you are unhappy with (for example, a style you did not like), because the processing cost has already been incurred. If you believe a completed result is clearly defective, contact us and we will review it.

Refunds of credit pack purchases

• Unused packs: you may request a refund of a credit pack within 14 days of purchase, provided that no credits from that pack have been used [draft — confirm].
• Used packs: once you have started using credits from a pack, the purchase is generally non-refundable, including for the remaining credits.
• Expired credits: credits expire 1 year after the purchase of their pack and cannot be refunded after expiry.
• Legal rights: nothing in this policy limits refunds you are entitled to by law, for example if the Service is not provided as described.

When a refund is granted, the remaining credits from the refunded pack are removed from your balance.

EU and UK consumers: right of withdrawal

Consumers in the European Union and the United Kingdom normally have a 14-day right of withdrawal for online purchases. For digital content supplied immediately, such as credits, this right ends once delivery has begun, provided that you have expressly requested immediate access and acknowledged that you lose your right of withdrawal.

At checkout, you are asked to request immediate delivery of your credits and to acknowledge that you lose your right of withdrawal once you start using them [checkout wording — to confirm]. As a goodwill measure, we still honour refund requests for entirely unused packs within 14 days, as described above.

How to request a refund

Email [contact email: support@pixtoolery.com — to confirm] from the address linked to your account, with your order reference or receipt. We aim to reply within [5] business days.

Because Stripe (via Stripe Managed Payments) acts as the merchant of record for purchases, approved refunds are processed through Stripe to your original payment method, including any tax charged. Depending on your bank, the money may take 5 to 10 business days to appear.

Chargebacks and disputes

Please contact us before opening a dispute with your bank — we can usually resolve problems faster. If a chargeback or payment dispute is filed, we may suspend the account concerned and remove the related credits while the dispute is handled. Abusive or fraudulent chargebacks may lead to permanent account closure.

Contact

[Operator legal name], [Postal address], [Country of establishment] — [contact email: support@pixtoolery.com — to confirm].